Terms of Service

Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and Verapeak Digital ("Verapeak," "we," "us," or "our"), a digital marketing agency based in Knoxville, Tennessee, serving clients nationwide. By accessing or using verapeakdigital.com (the "Site") or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.

Our services

Verapeak provides digital marketing services, including search engine optimization (SEO), paid media, web design and development, analytics, email marketing, and brand strategy. The Site describes our services and lets you request a proposal. Any specific engagement is governed by a separate written agreement, proposal, or statement of work ("Client Agreement") that you and Verapeak sign or accept. If anything in a signed Client Agreement conflicts with these Terms, the Client Agreement controls for that engagement.

No guarantee of results

Digital marketing outcomes depend on many factors outside our control — including search engines, advertising platforms, market conditions, competition, and your own products, pricing, and operations. We bring senior expertise and a rigorous, transparent process, but we do not and cannot guarantee specific rankings, traffic, leads, sales, or revenue. Any projections, benchmarks, or examples are illustrative, not promises of future performance.

Use of the Site

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for your personal or internal business purposes. You agree not to:

• Use the Site in any way that violates applicable law or these Terms;
• Copy, scrape, reproduce, or republish our content without permission;
• Attempt to gain unauthorized access to the Site or its systems;
• Introduce malware, or interfere with or disrupt the Site's operation;
• Submit false information or use another person's details without authorization.

Your responsibilities

If you engage our services, you agree to provide accurate information and the access we need to do the work (for example, to advertising, analytics, hosting, or website accounts). You are responsible for the content, products, and claims you ask us to promote, and for ensuring you have the rights to any materials you provide to us.

Fees and payment

Fees, billing schedules, and payment terms for any engagement are set out in your Client Agreement. Unless stated otherwise there, invoices are due as specified, and advertising spend paid to third-party platforms (such as Google or Meta) is separate from our service fees.

Intellectual property

The Site and its content — including text, graphics, logos, and the Verapeak name and brand — are owned by Verapeak or its licensors and are protected by intellectual property laws. Ownership of deliverables we create for a client (such as a website or creative assets) is addressed in the applicable Client Agreement, typically transferring to the client upon full payment, while we retain rights to our own underlying tools, methods, and know-how.

Third-party services and links

Our services rely on third-party platforms (such as Google, Meta, and hosting and email providers), and the Site may link to third-party websites we do not control. Your use of those platforms is subject to their own terms and policies. We are not responsible for the content, practices, or availability of third-party services.

Confidentiality

We treat non-public information shared with us in the course of an engagement as confidential and use it only to provide our services, as further described in your Client Agreement and our Privacy Policy.

Disclaimer of warranties

The Site and, except as expressly stated in a Client Agreement, our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

Limitation of liability

To the fullest extent permitted by law, Verapeak will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or related to your use of the Site or our services. To the extent we are found liable, our total liability for any claim relating to the Site is limited to the greater of the amounts you paid us in the three months before the claim or one hundred dollars ($100). Liability arising from a specific engagement is governed by the applicable Client Agreement.

Indemnification

You agree to indemnify and hold Verapeak harmless from claims, losses, and expenses arising out of your breach of these Terms, your misuse of the Site, or content or materials you provide to us.

Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute relating to the Site or these Terms will be brought in the state or federal courts located in Knox County, Tennessee, and you consent to their jurisdiction.

Changes to these terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect means you accept the revised Terms.

Contact us

Verapeak Digital
Knoxville, TN · Serving the United States
Email: [email protected]